Article 1: Introduction

These Terms and Conditions (“Terms”) govern the use of the Ekam Marketplace website (www.ekam.mu) and the purchase of products and services from Ekam Marketplace. By accessing or using the website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access the website or use any services.

Article 2: Acceptance of Terms

By placing an order on Ekam Marketplace, you accept these Terms in full. To place an order, you must be at least 18 years old. Your acceptance of these Terms is confirmed by checking the box indicating acceptance during the ordering process. Failure to accept these Terms will result in the inability to place an order.

Article 3: Modifications

Ekam Marketplace reserves the right to modify these Terms at any time. The version of the Terms that applies to your order is the one in effect at the time of your purchase. By continuing to use the website after modifications are made, you agree to be bound by the updated Terms.

Article 4: Products and Services

Ekam Marketplace is an online platform that connects buyers and sellers, offering a wide range of products. The specifications, prices, and availability of products may change without prior notice. Ekam Marketplace reserves the right to refuse or limit orders that are deemed excessive or unusual.

Article 5: Ordering and Delivery

  • Order Placement: Orders can be placed through the Ekam Marketplace website. Customers must provide accurate and complete information during checkout.
  • Delivery: Orders are delivered based on the shipping options chosen at checkout. Delivery charges and estimated timelines are provided on the website.
  • Delivery Inspection: Upon receiving the order, customers must check for any discrepancies or damages. Any issues must be reported immediately.
  • Third-Party Sellers: Since Ekam Marketplace allows third-party vendors, individual sellers are responsible for fulfilling their orders.

Article 6: Pricing and Payment

  • Pricing: All prices are listed in Mauritian Rupees (MUR) and include VAT unless otherwise stated. Prices may change without notice.
  • Payment: Payments can be made through the online payment methods available on the website. All payment transactions are securely encrypted.

Article 7: Order Confirmation

After placing an order, customers will receive a confirmation email. This email serves as proof of the order. In case of any discrepancies, Ekam Marketplace’s digital records will be considered the official reference.

Article 8: Return and Exchange Policy

At Ekam Marketplace, we strive to ensure customer satisfaction. However, we do not offer refunds. Customers may request an exchange within 3 days of receiving their order only in the following cases:

  • The product has a manufacturing defect.
  • There is a sizing issue (for clothing and footwear), subject to approval by our team.

Conditions for Exchange:

  • The product must be unused, unworn, unwashed, and returned with its original packaging and tags.
  • Requests for exchange must be submitted through our customer support team within 3 days of delivery.
  • Our team will assess the request and determine whether an exchange is applicable.
  • If approved, the customer may exchange the product for the same item in a different size (if available) or a replacement of the same product.
  • If the requested size or replacement is unavailable, we may offer an alternative product or store credit at our discretion.
  • The customer is responsible for returning the product to the designated return address as per the instructions provided by our team.

Non-Exchangeable Items:

  • Products that show signs of use, damage, or alterations after delivery.
  • Jewelry, cosmetics, innerwear, and other hygiene-related products due to safety and hygiene reasons.
  • Items purchased under final sale, clearance, or promotional discounts (unless defective).

How to Request an Exchange:

  1. Contact our customer support team at [[email protected]] or via the contact form on our website within 3 days of receiving your order.
  2. Provide clear images of the defect or size issue along with your order details.
  3. Our team will review your request and provide further instructions.

Important Note:
All exchange approvals are at the sole discretion of Ekam Marketplace’s quality assurance team. We reserve the right to reject exchange requests that do not meet our policy criteria.

Article 9: Privacy Policy

Ekam Marketplace collects and processes personal data in accordance with its Privacy Policy, available on the website.

Article 10: Force Majeure

Ekam Marketplace is not responsible for failure to perform obligations due to factors beyond its control, including but not limited to natural disasters, strikes, or government restrictions.

Article 11: Dispute Resolution

Any disputes arising from these Terms shall be governed by Mauritian law. The parties agree to attempt an amicable resolution before pursuing legal action.

Article 12: Intellectual Property

All content on the Ekam Marketplace website, including logos, images, and text, is protected under intellectual property laws. Unauthorized use is strictly prohibited.

Article 13: Third-Party Seller Terms

Since Ekam Marketplace allows third-party vendors, sellers must comply with our marketplace guidelines. Each seller is responsible for their product listings, order fulfillment, and customer service.