Welcome to Ekam Marketplace! Below are answers to the most commonly asked questions about shopping on our platform.
General Questions
What is Ekam Marketplace?
Ekam Marketplace is an online shopping platform where you can buy a variety of fashion products, including clothing, footwear, accessories, and more. We connect customers with trusted sellers offering high-quality products.
How do I create an account?
You can create an account by clicking on Sign Up at the top of the website. Simply enter your name, email, phone number, and password to get started.
Do I need an account to shop?
Yes, creating an account helps you track your orders, save your details for faster checkout, and receive personalized shopping recommendations.
Can I change my account details?
Yes! You can update your personal information, address, and password anytime by going to My Account > Profile Settings.
Ordering & Payments
How do I place an order?
Browse our collection and select the product you like.
Choose your size and click Add to Cart.
Go to your Cart and click Proceed to Checkout.
Enter your shipping details and choose a payment method.
Click Place Order – You’ll receive a confirmation email shortly!
What payment methods do you accept?
We accept secure online payments through:
Credit/Debit Cards (Visa, Mastercard)
Mobile Wallets like Juice, My.t Money, Pop etc
Can I pay on delivery?
Currently, we do not offer Cash on Delivery (COD). All payments must be made online before order processing.
How can I track my order?
Once your order is shipped, you will receive the updates via email. You can track your order under My Account > Orders.
Shipping & Delivery
Where do you deliver?
We deliver all across Mauritius.
How long does delivery take?
All the orders are delivered within 1-3 business days.
Delivery times may vary based on product availability and location.
How much is the delivery fee?
We offer FREE Delivery on all orders provided the minimum order amount is greater than Rs 1,000.
What if I miss my delivery?
Our delivery partner will attempt to contact you. If delivery is missed, you can reschedule by reaching out to our customer support team.
Returns & Exchanges
Can I return a product if I’m not satisfied?
We do not offer refunds. However, you may request an exchange within 3 days of receiving your order under the following conditions:
The product has a manufacturing defect.
There is a size issue (for clothing and footwear), subject to approval by our team.
How do I request an exchange?
Contact us at [email protected] within 3 days of receiving your order.
Provide your order details along with images of the product showing the defect or size issue.
Our team will review the request and provide further instructions.
Which products are NOT eligible for exchange?
Used, damaged, or altered items.
Jewelry, cosmetics, innerwear, and hygiene-related products due to health & safety concerns.
Items purchased on sale, clearance, or special discounts (unless defective).
Who pays for return shipping?
If an exchange is approved, the customer is responsible for returning the product to our designated return address within 7 days.
Product & Stock
Are all products sold by Ekam?
Ekam Marketplace is a multi-vendor platform that connects buyers with trusted premium sellers. Some products are sold directly by Ekam, while others are sold by third-party vendors.
How can I check product availability?
If a product is available, you’ll see the Add to Cart button on the product page. Out-of-stock items will be marked accordingly.
Do you restock sold-out items?
Restocking depends on the seller. You can subscribe for stock alerts on the product page if restocking is expected.
Security & Privacy
Is my payment information safe?
Yes! We use secure payment gateways with encryption to protect your personal and financial information.
Does Ekam Marketplace store my payment details?
No, we do not store payment details. All transactions are securely processed by our payment partners.
How do I unsubscribe from promotional emails?
You can unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any email.
Customer Support
How can I contact customer support?
You can reach out to our support team through:
📧 Email: [email protected]
📞 Phone: +230 - 52566988
What are your customer support hours?
Our team is available Monday – Saturday: 9 AM to 6 PM (excluding public holidays).
If you have any other questions, feel free to contact us.
Happy shopping at Ekam Marketplace! 😊🛍️
