Free Delivery Across Mauritius 🚚
At Ekam Marketplace, we offer free delivery on all orders across Mauritius through our dedicated delivery partners. We aim to ensure that your shopping experience is smooth and hassle-free.
If you need assistance or wish to track your order, please don’t hesitate to contact us at [email protected].
Delivery Process
✅ Order Processing & Shipping:
- Once you place an order on Ekam Marketplace, we strive to ship it within 1-3 business days.
- Delivery times may vary based on your location and product availability.
✅ Out-of-Stock Products:
- If an item in your order is out of stock, we will notify you via email or phone.
- In such cases, if payment has already been processed, a full refund will be issued.
✅ Accurate Delivery Information:
- To ensure secure and timely delivery, customers must provide an accurate shipping address, mobile number, and any specific delivery instructions.
- If incorrect details are provided, Ekam Marketplace will not be responsible for failed deliveries.
✅ Receiving Your Order:
- Upon delivery, customers must verify the correctness and condition of the products received.
- If you notice any discrepancies, contact our support team immediately.
Order Tracking
- Once your order is shipped, you will receive an email or SMS with tracking details.
- You can also check your order status by logging into your account under My Orders.
Returns & Exchanges
- If you receive a defective product or need a size exchange, you can initiate an exchange request within 3 days.
- Please refer to our Exchange & Return Policy for detailed guidelines.
📩 For any delivery-related inquiries, feel free to reach out to us at:
📧 Email: [email protected]
🌐 Website: www.ekam.mu
Thank you for shopping with Ekam Marketplace! 🛍️
