Ekam Marketplace (www.ekam.mu) (referred to as “Ekam,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy in compliance with applicable data protection laws and regulations.

This Privacy Policy outlines how Ekam Marketplace collects, processes, uses, and discloses your information when you access our website and use our marketplace services (“Services”). The terms “you” and “your” in this Privacy Policy refer to any individual who accesses the Website or uses the Services.

By accessing or using www.ekam.mu, you acknowledge and agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Website and Services.

1. Scope of Policy

We reserve the right to update, amend, or modify this Privacy Policy at any time without prior notice. Your continued use of the Website and Services after any changes signifies your acceptance of the updated policy. We recommend reviewing this Privacy Policy periodically to stay informed.

2. Collection of Information

We may collect personal information when you interact with Ekam Marketplace, including but not limited to:

  • Name, email address, phone number, and delivery address when you register or place an order.
  • Payment details processed securely by our third-party payment providers.
  • Information about your browsing activity, purchases, and interactions with our platform to improve user experience.
  • Technical data such as IP address, browser type, and device information for security and analytics purposes.

3. Storage of Information

Your personal information may be stored on our secure servers or those of our trusted third-party service providers. We retain your information only as long as necessary to:

  • Provide our marketplace services.
  • Fulfill legal or regulatory obligations.
  • Improve user experience and security measures.

We implement physical, electronic, and organizational safeguards to prevent unauthorized access, modification, disclosure, or loss of your information.

4. Use of Information

We do not sell or rent your personal information to third parties. Your data is used for the following purposes:

  • To process orders and facilitate transactions between buyers and sellers.
  • To manage your user account and provide customer support.
  • To enhance our website experience, personalize recommendations, and improve services.
  • To communicate with you regarding your orders, account updates, promotions, and new features.
  • To detect and prevent fraudulent transactions or security risks.

You can opt out of marketing communications at any time via your account settings or by contacting our support team.

5. Disclosure of Information

We may share your personal information with trusted third parties in the following cases:

  • Service Providers: Payment processors, delivery partners, and technical support teams who help us operate the platform.
  • Legal Compliance: If required by law, regulatory authorities, or to prevent fraud or security threats.
  • Corporate Transactions: In case of mergers, acquisitions, or business restructuring, your data may be transferred under the same privacy conditions.

We do not control the privacy policies of third-party websites linked on our platform. We encourage you to review their policies separately.

6. Cookies and Tracking Technologies

When you visit Ekam Marketplace, we may store cookies on your device to enhance your shopping experience. Cookies help us:

  • Recognize your preferences and settings.
  • Track browsing behavior for a better shopping experience.
  • Improve website functionality and provide relevant offers.

You can manage or disable cookies through your browser settings; however, doing so may limit some website features.

7. Access, Control, and Data Rights

You have the right to:

  • Access and update your personal information via your Ekam Marketplace account.
  • Request data deletion or restriction of processing under legal conditions.
  • Object to data processing for marketing or other purposes.
  • Download a copy of your data, where legally applicable.

For any such requests, contact us at [email protected]. We may require identity verification before processing your request.

8. Security Measures

We take reasonable security measures to protect your personal information. However, while we strive to safeguard your data, no online platform is 100% secure. Please ensure that you keep your account credentials confidential and notify us immediately in case of any unauthorized access.

9. Contact Us

For any questions, concerns, or privacy-related requests, please contact our support team at:

📧 Email: [email protected]
🌐 Website: www.ekam.mu